Yes. Every bonsai is carefully packaged and shipped with our Live Arrival Guarantee. If your tree doesn’t arrive healthy, we’ll replace or refund it.

We recommend species like Chinese Elm or our Starter Kits. They are hardy, forgiving, and perfect to learn the basics.

Yes. Most of our bonsais are delivered in ceramic pots, and we also offer a selection of bonsai pots separately.

Orders are usually shipped within 24 hours, with delivery times of 2–5 working days depending on your location in Europe.

Not at all. With the right guidance, anyone can keep a bonsai alive. That’s why we include tutorials and care tips with every order.

Caring for a bonsai is easier than you think! Follow our care instructions, water it when the soil feels dry, and set a watering reminder if needed. For beginners, we recommend our Bonsai Starter Kits and placing the bonsai somewhere you’ll see it often. It’s all about consistency!

Watering is the most frequent task and usually takes less than a minute. Most of the year, watering is needed only a few times a week, though daily watering may be required in summer if your bonsai is in direct sunlight. We also suggest spending about 5 minutes a week observing your bonsai’s growth and learning to read its signals. This makes caring for it more rewarding and enjoyable!

Yes, some bonsai are easier to care for. Our plant descriptions include an ease-of-care indicator to help you choose. Generally, deciduous species are less demanding than evergreens, and younger plants are easier than mature ones. Bonsai in larger pots require less frequent watering, and native species tend to thrive better than exotic or ornamental varieties.

Absolutely! Share your ideas with us, whether through words or pictures, and we’ll be happy to work with you to create a bonsai that matches your vision.

Not at all! You pay shipping costs only once, no matter how many plants you order. Plus, enjoy free shipping on orders over €70!

If your bonsai arrives damaged, email us at treevaset@gmail.com with at least three photos from different angles taken during unboxing. Once we verify the issue, we’ll provide a full refund.

Shipments are processed Monday to Wednesday to ensure your bonsai arrives in the best condition and avoids weekend transit. Delivery typically takes 3 to 5 working days, depending on your location and the day of purchase.

Bonsais are securely bound to their pots and packaged to protect against shocks, ensuring the branches and structure stay intact. Our packaging also provides thermal and humidity insulation. Additionally, all shipments are insured against loss, theft, or damage, guaranteeing you’ll either receive your bonsai or get a full refund.

Yes! After your order is processed, you’ll receive a tracking number via email to monitor its delivery status.

Yes, you can return the bonsai if you’re not satisfied. It must be in its original packaging and the same condition as received. If the bonsai is returned in poor condition or care instructions were not followed, we may withhold the refund. Refunds for discounted purchases will reflect the discounted amount.

Yes, you can schedule delivery for a specific date. Please note that additional fees may apply depending on your location and the courier service chosen.

We accept Visa, Mastercard, Google and Apple Pay payment.

Shipping costs depend on your location:
Italy: €8.00
European Union countries: €12.00
Orders over €70.00 qualify for free shipping, regardless of the number of items.

Yes, we provide free care advice for 30 days after your purchase. If you have questions about watering, pruning, or other care needs, feel free to reach out to us. Additionally, you can book a one-on-one session with our experts if you’d like to deepen your bonsai knowledge and get personalized guidance.